Do you have any stores or showrooms? What are you store hours?
Yes we have 3 locations in the Chicago metropolitan area: Evanston, Chicago and Highland Park.

How long have you been in business?
Oscar Isberian Rugs has been owned and operated by the same family since 1920.

Can we call you with questions/inquiries? Are you able to assist us with our rug selection?
Yes, our Oriental Rug specialists are available toll-free at 888.900.9595 Monday-Friday 9-5 and Saturday 10-4 Central

How are you able to sell your Oriental Rugs and Area Rugs at such a discount?
We buy in large quantities from overseas and pass the savings on to our customers.

Where are you rugs from?
We travel all over the world including India, Pakistan, Turkey, Nepal and Armenia to assemble the finest and most comprehensive selection of Oriental Rugs and Area Rugs.

Is shopping on your web site secure?
Yes, please refer to this page for more details.

How long does it take to ship and receive my order?
Rugs are normally shipped within 2 days of receipt of an order and standard UPS ground shipping times apply.

Can orders be priority shipped?
Please call us for details toll-free at 888.900.9595 (Additional charges will apply).

How do you check the status of an online order?
Please refer to the Order Status tab in the upper right hand corner of our web site.

Do you have a money back guarantee?
Please refer to the Webstore Return Policy.

Do you have a catalog?
We do not have a catalog of our rugs as our inventory is constantly changing and growing. In addition to the rugs seen online we have many more in our stores. Please call us with inquiries toll-free at 888.900.9595

How do you ship your rugs? Who pays the shipping costs?
We ship via UPS and Oscar Isberian Rugs pays the shipping charges for rugs purchased online.

Do you sell padding for rugs?
Yes, please refer to this page for more details.

Do you clean and repair Oriental Rugs and Area Rugs?
Yes, please call us for details at 888.900.9595 (Free Pick-up and Delivery in the Chicago metropolitan area).

How do I care for my Oriental Rug or Area Rug?
Please refer to this page for information regarding proper care.

How do I return a rug bought online?
Please call us at 888.900.9595 and an Oscar Isberian Rugs associate will be able to help you. See also our Webstore Return Policy.